FAQs

We hope that your experience with The Good Vault is as effortless as possible. However, we do acknowledge that questions may arise. This is why we have put together an extensive FAQ page for your convenience.

How do I check the status of my order?

A: Upon placing your order, please allow up to 3-5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. If you did not receive the order tracking number or did not find any updates after 5 business days, please contact us immediately and we will do all we can to investigate.

How long does shipping take?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days.

Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Does The Good Vault provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. Please contact us at support@thegoodvault.com and we will get back to you as soon as possible 

Do I get a receipt for my order?

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with the tracking number once your item has been shipped.

Can I cancel or modify my order?

In the event you wish to cancel or modify your order, please contact us within 12 hours upon confirmation of order. Unfortunately, order cancellations and modifications are not available after 12 hours. 

I haven't received my order yet! Is it lost?

If you have any concerns regarding your order, please contact our support team by going to Contact Us, they will be glad to assist you. Most contact questions and inquiries are answered within two business days.